General terms and commitments made between ENERGY STAR and Participating HVAC Contractors

EPA's Commitments to Participating Contractors

  1. EPA will work to increase awareness of ENERGY STAR as the trusted government-backed symbol for energy efficient solutions that save energy, save money, and help protect the environment.
  2. EPA will provide participating contractors with timely program updates, information, and resources via the ENERGY STAR web site, webinars, newsletters, e-mail, and presentations.
  3. EPA will respond swiftly to any requests for information or clarification on ENERGY STAR program policies.
  4. EPA does not provide warrantee and cannot be held liable for construction defects or deficiencies resulting from the proper or improper application of the ENERGY STAR Verified HVAC Installation program guidelines.

General Commitments for Participating Contractors

  1. This agreement is voluntary and can be terminated by either party at any time for any reason, with no penalty.
  2. Participating contractors will assume good faith as a general principle for resolving conflicts that may arise in relation to their program participation and will seek to resolve all matters to preserve maximum public confidence in ENERGY STAR.
  3. Participating contractors shall not construe, claim, or imply that participation in ENERGY STAR constitutes federal government approval, acceptance, or endorsement of anything other than contractors' participation in the ENERGY STAR program. Participation does not constitute federal government endorsement of the contractor or its services.
  4. Participating contractors may at no time represent themselves as ENERGY STAR Partners. Contractors who inaccurately portray their relationship with ENERGY STAR will be in violation of the terms and conditions of this agreement.
  5. Participating contractors understand that the activities undertaken in connection with ENERGY STAR are voluntary and not intended to provide services to the federal government. As such, participating contractors may not submit claims for compensation to any federal agency.
  6. Participating contractors must adhere to the ENERGY STAR Brand Book (Logo Use Guidelines) and ensure that authorized representatives, such as advertising agencies, distributors, and subcontractors, also comply.
  7. The Logo Use Agreement requires participating contractors to install at least 10 HVAC installations within any ongoing 12-month period that meet ENERGY STAR requirements, as verified by the participating contractor's locally sponsored Program Administrator. Participating contractors not fulfilling this requirement will be deemed "inactive" and must promptly cease all use of the ENERGY STAR name and logo, including removal from marketing and point-of-sale materials. Participating contractors must offer their customers a completed ENERGY STAR Verified HVAC Installation Certificate, pursuant to the policies and procedures of the participating contractor's agreement with the locally sponsored Program Administrator.
  8. An installation earning the ENERGY STAR Verified HVAC Installation Certificate shall not be used by participating contractors to guarantee that it is installed in accordance with applicable laws, regulations or codes, or meets all of the manufacturer's specifications.
  9. Participating contractors shall act in good faith to resolve homeowner complaints about the performance of their HVAC installations and must provide EPA with any requested documentation regarding an installation. If EPA determines that an installation has been improperly verified as meeting ENERGY STAR program requirements, the participating contractor is expected to work with the locally sponsored Program Administrator to take necessary actions to resolve the identified issues in a timely manner.
  10. Failure to comply with any of the terms of the ENERGY STAR Logo Use Agreement can result in termination of the organization's participation and its access to program benefits, including use of the ENERGY STAR logo.
  11. ENERGY STAR will actively pursue misuse of the ENERGY STAR name and logos. In cases where an organization is found to be in severe violation of the federal ENERGY STAR trademark, EPA may refer the matter to the U.S. Department of Justice for consideration of civil or criminal penalties.