National Grid (RI)
Partner of the Year - Sustained Excellence - Energy Efficiency Program Delivery
National Grid is an electricity and natural gas delivery company that connects nearly seven million customers to vital energy sources through its networks and has participated in ENERGY STAR® programs since 2006. National Grid is receiving ENERGY STAR Partner of the Year–Sustained Excellence recognition for meeting energy savings goals and participation in the Home Performance with ENERGY STAR (HPwES) program. Key 2017 accomplishments include:
- Achieving high HPwES customer satisfaction ratings. More than 99.5 percent of customers would recommend the program to a friend or relative.
- Realizing a 31.6 percent conversion rate from assessment to completed HPwES project, an approximate increase of 3 percent from last year.
- Piloting the U.S. Department of Energy’s Home Energy Score for integration as an in-home assessment for the HPwES program.
- Earning word-of-mouth referrals as the main source of HPwES program leads. More than 43 percent of customers heard about the program through a friend or neighbor, which is 8 percent higher than the previous year.