Long Island Power Authority (LIPA)
Uniondale, New York
ENERGY STAR Partner of the Year
Long Island Power Authority (LIPA) is a nonprofit municipal electricity provider delivering electricity to nearly 1.1 million customers in Nassau and Suffolk counties and the Rockaway Peninsula in Queens, New York. LIPA is receiving ENERGY STAR recognition for the dramatic increase in homes served under its Home Performance with ENERGY STAR program in 2009, from 138 in 2008 to more than 1,000, by re-thinking program delivery to maximize customer participation with an easy entry and less costly approach. Key accomplishments include:
Redesigning its Home Performance with ENERGY STAR model to deliver greater electricity savings through a more cost-effective targeted approach.
Piloting the "Home Performance Direct!" (HPD) enhancement that combines direct installation and energy audit services.
Encouraging the installation of cost-effective follow-up electricity savings measures under Home Performance with ENERGY STAR through sales tools such as customer rebates.
Positioning HPD as a value proposition for Home Performance with ENERGY STAR contractors by marketing it as an opportunity to turn a "paid" sales lead into additional work. To date, 40 percent of HPD participants move immediately to have additional efficiency measures installed.
Augmenting HPD with a "Big Gap" triage approach, where obvious energy "gaps" such as disconnected ducts, uninsulated attic hatches, leaky recessed light cans, and other obvious "gaps" are immediately corrected, increasing savings from direct install measures.